Conversation analysis requires careful use.

Responsible-use boundaries

Responsible submission

Before submitting a transcript, clients must confirm that they are authorised to share it and that participants have been informed, or consent obtained where consent is the appropriate basis. This includes responsibility for recording rules, employment policies, works council or employee-representation requirements, and internal governance. Second Listener analyses transcript text only: it does not accept audio or video and does not convert speech to text, so recordings must be transcribed by the client before submission.

No automated verdicts

Second Listener does not produce automated decisions on guilt, liability, diagnosis, hiring, dismissal or individual performance. Reports are reviewed by a person before release and support reflection, coaching, evidence discipline and decision quality; they do not replace accountable human judgement by leaders, HR, legal, compliance or clinical professionals.

Reuse and product learning

Submitted material is used only to deliver the service to the client that submitted it. It is not reused for demonstrations, training examples or product-learning cases, and it is not used to train, fine-tune or improve AI models. Any exception requires the client's explicit written authorisation. The optional reuse consent shown at submission is unchecked by default, and no material is reused on the basis of that checkbox alone.

Sensitive and prohibited material

Clients must not submit special-category personal data, criminal-offence data, formal HR investigation files, whistleblower material, disciplinary dossiers, medical or clinical records, or legally privileged material, unless separately authorised in writing and appropriate under internal policy and applicable law. Material declared as containing prohibited categories is blocked at submission. JJ Comms Group may pause or decline analysis where material appears to fall outside responsible-use boundaries.